It's Time to Address the
Real Crisis in Health Care
Now that U.S. policy makers have tackled the first major health
care policy reform in history, it's also time to take a candid look
at the dysfunctional culture that has such a dire effect on the
quality of patient care. In this engaging book, Melanie Sears, RN,
MBA, leverages more than twenty-five years of nursing experience to
do just that.
From domination-style management, fear and judgment-based
practitioner relationships, and a poignant separation between
physical, mental, and emotional care, the costs of these factors
are enormous. Sears argues that the most effective way to evolve
this problematic culture is to shift the language used by those
Through real-world stories and practical examples, Sears
demonstrates the profound effectiveness Nonviolent Communication
offers for creating lasting, positive improvements in patient care
and the workplace environment. If you're a health care
administrator, nurse, physician, mental health practitioner, or
anyone who cares about creating a more compassionate — and
thereby more effective — health care system, then you should read
Learn a practical, effective framework to:
- Reduce health care staff burnout and turnover
- Create a culture of mentorship and learning
- Transform nurse-to-nurse and nurse-to-physician hostility
- Compassionately defuse "problem patients"
- Reconnect to your passion for exceptional patient care
- Effectively address systemic problems as they arise
"TITLE teaches honesty without fear, responsibility
without blame, and power without exploitation."
- GABOR MATÉ, MD, author of When the Body
Says No: Understanding the Stress-Disease Connection
"A valuable resource for all care providers and consumers who
are interested in being partners in the recovery process."
- DONNA RIEMER, RN, PMHN-BC, Certified
Melanie Sears, RN, MBA, is a Registered Nurse
with 30 years experience working within the health care industry.
She is a CNVC certified Nonviolent Communication trainer, and
active member of Northwest Nonviolent Communication in Seattle,