|
It's Time to Address the Real
Crisis in Health Care
Now that U.S. policymakers have
tackled the first major health care policy reform in history, it’s also
time to take a candid look at the dysfunctional culture that has such a
dire effect on the quality of patient care. In this engaging book, Melanie
Sears, RN, MBA, leverages more than twenty-five years of nursing
experience to do just that.
From domination-style management, fear and judgment-based practitioner
relationships, and a poignant separation between physical, mental, and
emotional care, the costs of these factors are enormous. Sears argues that
the most effective way to evolve this problematic culture is to shift the
language used by those providing care.
Through real-world stories and practical examples, Sears demonstrates
the profound effectiveness Nonviolent Communication offers for creating
lasting, positive improvements in patient care and the workplace
environment. If you’re a health care administrator, nurse, physician,
mental health practitioner, or anyone who cares about creating a more
compassionate — and thereby more effective — health care system, then you
should read this book.
Learn a practical, effective framework to:
- Reduce health care staff burnout and turnover
- Create a culture of mentorship and learning
- Transform nurse-to-nurse and nurse-to-physician hostility
- Compassionately defuse "problem patients"
- Reconnect to your passion for exceptional patient care
- Effectively address systemic problems as they arise
"Humanizing Health Care teaches honesty without fear,
responsibility without blame, and power without
exploitation."
- GABOR MATÉ, MD, author of When
the Body Says No: Understanding the Stress-Disease Connection
"A valuable resource for all care providers and consumers who are
interested in being partners in the recovery
process."
- DONNA RIEMER, RN, PMHN-BC, Certified
Traumatologist
Melanie Sears, RN, MBA, is a Registered Nurse with 30
years experience working within the health care industry. She is a CNVC
certified Nonviolent Communication trainer, and active member of Northwest
Nonviolent Communication in Seattle, Washington.
| 
